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OUR FAQ

Frequently asked
questions

How we scope, build and support digital solutions, from the first discovery conversation through to the support arrangement after launch. If your question is not here, get in touch and we will answer it directly.

Five members of the hellopinas team standing with their backs to camera, pointing up at a large question mark painted on the office wall

We begin with a short discovery conversation to understand the outcome you are after, the systems you already run, and the constraints around them. From there we produce a technical specification, an architecture diagram and a delivery timeline before any code is written.

Web development, app development, data analytics and AI, e-commerce and payments, marketing automation, and business dashboards. Most engagements combine two or three of these rather than sitting neatly in one.

Four stages: discovery and planning, design and prototyping, development with continuous testing, then deployment and support. Each stage has defined deliverables, so you always know what you are receiving and when.

We are based in Manila, Philippines, and most of our clients are here. We also work with businesses overseas, remotely and in English. Prices are quoted and invoiced in Philippine pesos. Where a project handles personal data we will tell you which rules we have designed to and what that covers, but we do not hold a compliance certification and do not act as your data protection adviser.

Often, yes. We start with a review of the current codebase, infrastructure and data model, then agree a plan that either stabilises what is there or migrates it, whichever gives you more value for the budget.

Where it earns its place: machine learning models, natural language processing, computer vision and AI-assisted chat, integrated into systems you already use. We do not apply automated decision-making that carries legal effect without explicit consent.

You can take a care plan, or not. The plans start at ₱7,500 a month and state what you get as numbers — included engineering hours, a first-response time and a coverage window — covering monitoring, security patching, backups and a queue of small changes. Without a plan the code and documentation are yours, and you are free to run it yourself or hand it to someone else.

Fixed prices for tightly scoped work are published: packages from ₱65,000, assessments from ₱18,000 and care plans from ₱7,500 a month. Custom builds are scoped individually and start around ₱150,000, invoiced by phase. Scope, deliverables, timelines and fees are then set out in a written service agreement or statement of work. Invoices are typically due within 14 or 30 days of the invoice date.